CV of Product Marketing / Product Marketing , looking for a job of Project Management / chine.enligne-int.com

Cv de Product Marketing

Sought job: Product Marketing, Project Management, or any position that fits my skills, in Wuhan, China

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CV Code: 5e80a75621bce8ff
Date of last connection: 2020-03-30

Mr. Ph... M...

....

78220 VIROFLAY
France

Current situation:

Current industry: Telecommunication

Size of the company: More than 1,000 employees

Current position: Product Marketing

Number of years spent at this position: 3-5 years

Number of persons you managed: 1-5 persons

Annual salary: 90000.00 EUR

Total working experience: more than 15 years

Availability: On standby

Job sought:

Positions: Product Marketing, Business Development, Customer Relationship Management

Industry: Internet of Things, Telecommunication, Automotive

Desired type of contract: open-ended contract

Desired working time: Full-time, Available on Week-ends

Minimum annual salary desired: 100000.00 / 0.00 EUR

Education:

Highest educational level completed: number of years studied and completed with a diploma after highschool : +5

Last diploma : Engineer + MBA

Current educational level : +5

Other training courses :


Divers :

Geographical mobility: unreported

Known Tools / Software/ Methods Microsoft Office


HGV, LGV, special vehicles licences LGV


Languages French : Native
English : Fluent
German : Basic
Spanish : Basic


Resume:

Mr. Ph... M...

....

78220 VIROFLAY
France

Management – Product
Marketing – Project Management

IoT Marketing / Machine to Machine

Project Management (organization and process
optimization)


Customer Relationship Management (Consumer &
Enterprises)


COMPETENCIES


Management

-
Team leader of project managers

Product Marketing

-
Product Development (IoT/M2M)

-
Market study

-
Launch of new services,
presales and sales support

-
Processes and customer
experience

-
Call for tenders

Customer Relationship Management (front et back office)

-
Business & Consumers
Customer Care

-
Direct sales, Retention,

-
Multi-channel environment
: phone/IVR, self-care, email







Project Management (Process
& Organization)

-
Development of new activities

-
Processes and customer experience improvement

-
Internal cost reduction

IT Project
Management

-
Development et reliability improvement of
computer tools

Knowledge
management

-
Training, knowledge capitalization

-
Change management

Outsourcing

-
Operational
implementation



PROFESSIONNAL EXPERIENCE
SFR Business / Altice
Competency Center (Paris) Since 2013



Since

10/2013



Product marketing: M2M & Internet of
Things

· Launched
the NB-IoT service in SFR Business (LPWA technology)

· Launched
the connectivity management of Altice Group "SFR IoT Connect", supervised the termination of former
offers and the migration of the customers

· Recommended
the SFR IoT platform. Conducted a market study, managed the bid, chose the
right partner (ThingWorx), supervised
the installation of the solution and launched the offer "SFR IoT Place"

· Launched
the Vodafone offer Global Data Services Platform (GDSP) on the French market

· Developed
a plug&play multi-protocol gateway (868MHz/3G) for the water metering
company Lyonnaise des Eaux



SFR Business Team (Meudon) 2008- 2013



10/2008

to

09/2013



Responsible of all new
offer implementation in the Business Customer Care Department

· Lead a
team of 7 project managers

· Launched
80 offers or evolutions

· Developed
the Self-care: 38% of requests through self-care at the end of
2012

· Optimized
organizations, processes and IT systems

· Supported
the Customer Care operations

· Developed the retention and
upsells for mobile customers

· Aligned internal processes
following the merging between SFR and 9Cegetel

· Optimized processes, information
systems, customer experience trainings, knowledge databases for to launch new
offers more efficiently













SFR Service Client (Nanterre) 2003 –2008



03/2003

to

09/2008



Responsible of the "Data
services & Distribution support"
in the Business Customer Care direction ept 2008

· Lead a team of 5 project managers

· Launched multiple data services :
Blackberry, Global Data Access, Business Mail, WiFi, Secured intranet access:
customer experience, processes, organization et information systems, training
and knowledge base

· Launched the fixe/mobile
convergence services (VOIP)

· Implemented an outsourced
technical support in charge of deployment and support of technical services

· Defined and implemented Managed
Services offers to increase the revenue

· Optimized the retailers processes
and information (15% decrease of requests to the hotline)













Cegetel Service (Courbevoie) 1998 –2003



02/2001

to

02/2003



Responsible of the "acquisition & self-care" projects in
the Consumer Customer care direction

· Lead a team of 4 project managers

· Conducted inter-operator projects
: mobile number portability, deactivation of stolen mobile

· Launched the up-sell and retention
program

· Improved self-care tools (Minitel,
Web, IVR), launched direct sales of mobile phones

· Implemented an acquisition risk
scoring tool, and a shared database between French telecommunication
operators for non-payers identification (Preventel)















09/1998

to

01/2001



Customer Care Project Manager

· Redesigned the processes and
information system of the contract management : automation of processing,
improved reliability to prevent fraud

· Implemented the Carrier
preselection:service: helped multiply the overall revenue of Cegetel

· Launched internet sales (Boutique
Cegetel Online)



Cesia (Paris) 1997
–1998



07/1997

to

08/1998



Consultant in Organization and Information systems

· Helped launch the new fixed-line
telecommunication operator "7 de
Cegetel"

- Described the direct sales,
indirect sales, and sales administration processes

- Realized the functional acceptance
of the sales and customer care information systems

- Supported the operational start of
operator : 2 call outsourced centers and 1 back-office center



Cap Sesa Finance (Paris) 1994
–1995



05/1994

to

07/1995



Computer science Consultant

· Developed an accounting portal and
a delinquency management software for the Tunisian, Indonesian and Belgian
subsidiaries of the bank Crédit
Lyonnais Leasing International.



French Consulate (Zürich, Switzerland) 1992
–1994



12/1992

to

03/1994



Commercial services consultant

· Conducted prospective missions to
facilitate the development of French companies in Switzerland. Studied the
market, organized programs to find partners or retailers.



EDUCATION
1997 : MBA at UC
Berkeley
, Etats-Unis – Three month exchange
program with ESADE, Barcelona, Spain

1992 : Engineering Degree (Electronic/Computer
Science) at ISEP (Institut
Supérieur d’Electronique de Paris)

LANGUAGES
French : Native

English : Professional (TOEFL: 663, GMAT: 680)

German : Basic

Spanish : Basic

Cover letter

Mr. Ph... M...

....

78220 VIROFLAY
France

Sought job: Product Marketing, Project Management, or any position that fits my skills, in Wuhan, China

I
am looking for a versatile, enriching and empowering position in Wuhan, China.



My
career has given me the chance to manage various projects in organization,
processes or IT areas. I have been working for more than 5 years in Product Management for SFR Business,
the second largest telecommunication operator in France. As IoT (Internet of Things) project manager, I
have been able to launch successful business offers, such as the NB-IoT service
(low power technology) in France, the M2M managed connectivity platform of SFR,
and different IoT solutions.



Before
that I worked many years in the Customer Care Department of SFR, as a process
and IT manager, in charge of adapting the organization to the launch of new
services as well as reducing costs.



Beyond
my technical skills, I believe I have demonstrated during those experiences:

-
great
rigor in order to guarantee quality and meet deadlines

-
pragmatism
to reconcile the expectations of the different departments

-
a
high degree of adaptability and responsiveness

-
a
permanent concern to best satisfy our customers, both internal and external



My
wife is Chinese, I have made numerous
journeys in China and I am quite familiar with the Chinese culture and the
environment.



I
am at your disposal for a future interview or any information you would need.



Best
regards,

Mr. Ph... M



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